Return Policy

Last updated: October 8, 2026

We want you to be satisfied with your purchase from Powersports Vault LLC (Vault Powersports). Because many of our parts are used or low-mileage and inspected specifically for your order, returns are limited. Please read this policy carefully before ordering.

1. Eligibility

      Contact us within 7 days of delivery if you wish to request a return. Approval is required before any return shipment.
    

Returns may be accepted under the following conditions:

The part was received damaged in shipping (report with photos within 48 hours of delivery).
We shipped the wrong part or an incorrect item due to our error.
The part is significantly different from the description or photos provided at the time of sale (and the difference is not normal used-part wear).
New, unopened parts in original packaging may be eligible for return at our discretion within 14 days of delivery, subject to a restocking fee if applicable.

2. Non-Returnable Items

The following are generally not eligible for return:

Used engines, transmissions, and major assemblies once installed or after the return window
Parts that have been installed, modified, painted, or damaged after delivery
Electrical components that have been powered or connected
Custom-ordered or special-order items
Items marked “final sale” or “as-is – no returns” at the time of confirmation

3. How to Request a Return

Email or text us at vaultpowersports@gmail.com or +1 (219) 287-5015 with your order details, reason for return, and clear photos if relevant.
Wait for written approval and return instructions (including the return address and any RMA number).
Ship the item securely in original or equivalent packaging. You are responsible for return shipping costs unless the return is due to our error or shipping damage caused in transit under our responsibility.

4. Refunds & Restocking

Approved returns will be inspected upon receipt. Refunds are issued only after we confirm the item is in acceptable condition.
A restocking fee of up to 20% may apply to non-defective returns of new or unused items.
Original shipping charges are non-refundable unless the return is due to our error.
Refunds are processed to the original payment method within a reasonable time after approval (typically 5–10 business days after we receive and inspect the return).

5. Damaged or Lost in Transit

If a package arrives damaged, note it with the carrier if possible and contact us with photos of the packaging and product within 48 hours. We will work with the carrier and help resolve the issue (replacement, refund, or repair credit as appropriate).

6. Contact

Powersports Vault LLC
2400 W Ridge Road 5,832, Gary, IN
Email: vaultpowersports@gmail.com
Phone / Text: +1 (219) 287-5015